Koerland Privacy policy

This Privacy Policy explains how Koerland OÜ ("we," "us," or "our") collects, uses, stores, and deletes personal data. We are the data controller responsible for your personal data. This policy applies to all customers and visitors of our website www.koerland.ee.

We collect and process the following personal data:

• Full name

• Email address

• Phone number

• Delivery address

• Billing address

• Order history and transaction details

• Payment information (processed securely through our payment processor EveryPay)

We process your personal data for order processing and fulfillment, customer service and support, legal and accounting obligations, communication about your orders, and improvement of our services.

We process your data based on contract performance (to fulfill your orders), legal obligations (accounting, tax requirements), legitimate interests (customer service, fraud prevention), and your consent (where applicable).

We may share your data with trusted third parties including:

• Orders, billing and other processor (Erply)

• Shipping and courier companies (Smartpost, DPD)

• Accounting service providers (Purgato OÜ, AS Merit Tarkvara, EveryPay/LHV)

• Legal authorities when required by law

• Authentication Services (Ory, Meta, Google)

All third parties are contractually required to protect your data and use it only for specified purposes.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Under applicable data protection laws, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Delete your personal data (see Section 7 below)

• Object to processing

• Port your data to another service

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)

If you believe your data protection rights have been violated, you may file a complaint with: Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Website: www.aki.ee

• Send an email to [email protected] with the subject line "Data Deletion Request"

• Include your full name and email address associated with your account

• Specify whether you want complete deletion or partial deletion of specific data

• We will acknowledge your request within 3 business days

• Your data will be deleted within 30 days of receiving your request

• You will receive confirmation once deletion is complete

• We may retain certain data if required by law (e.g., financial records for tax purposes)

• Data that must be retained will be securely archived and used only for legal compliance

• After deletion, we cannot recover your data or order history

When not subject to a deletion request, we retain personal data for: Customer data - as long as your account is active plus 3 years; Transaction records - 7 years (as required by accounting laws); Marketing communications - until you unsubscribe.

For any questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
Company: Koerland OÜ
Business ID: 16667574
Address: Valguse tee 2 Peetri alevik, 75312 Rae vald, Harju maakond Estonia

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Please review this policy regularly.

This Privacy Policy complies with General Data Protection Regulation (GDPR) (EU) 2016/679, Estonian Personal Data Protection Act, and Platform terms of service providers including Meta.